TORUN Shipping Policy
Effective Date: 29/07/2026
Thank you for shopping with TORUN. This Shipping Policy explains how orders are processed, shipped, and delivered to customers worldwide.
1. Order Processing
Orders are normally prepared and shipped within 10 business days after the order and payment have been successfully confirmed.
Processing time may vary depending on product availability, order quantity, holidays, production schedules, or other circumstances.
If there is a significant delay in processing an order, TORUN may contact the customer using the contact information provided during checkout.
2. Delivery Time
After an order has been shipped, delivery usually takes approximately 10 to 20 days, depending on the customer's location, shipping method, customs clearance, and local delivery services.
Delivery estimates are provided for reference only and are not guaranteed.
Delays may occur due to:
- Customs clearance
- Import procedures
- Weather conditions
- Transportation delays
- Local courier or postal services
- Public holidays
- Incorrect or incomplete delivery information
- Other circumstances outside the control of TORUN
3. Shipping Methods
TORUN may offer different international shipping methods depending on the customer's destination and the shipping option selected during checkout.
Depending on the selected shipping service, orders may be shipped under terms such as:
- DDP - Delivered Duty Paid
- DAP - Delivered At Place
- DUP - Delivered Under applicable shipping terms
The exact shipping terms, duties, taxes, and delivery responsibilities will depend on the shipping method selected by the customer and the destination country.
Customers should carefully review the shipping option and applicable charges before completing an order.
4. Tracking Information
Once an order has been shipped, TORUN will provide the available tracking information to the customer.
Tracking information may be provided by email or through other available communication channels.
Customers are responsible for monitoring the shipment using the tracking information provided.
Tracking updates may take some time to appear after the shipment has been handed over to the shipping company.
5. Lost or Damaged Shipments
After an order has been handed over to the shipping or courier company, transportation is handled by the selected shipping provider.
TORUN is not responsible for loss, damage, delay, misdelivery, or other incidents caused by the shipping or courier company after the shipment has been dispatched.
If a shipment is lost, damaged, or delivered incorrectly during transportation, the customer should raise a complaint or claim directly with the shipping company using the tracking information provided by TORUN.
Where appropriate, TORUN may provide reasonable assistance by providing shipment details or documentation available to us.
6. Damaged Packages
Customers are advised to inspect the package and product as soon as possible after delivery.
If the package appears damaged during delivery, customers should document the damage, including photographs of the package and product, and report the issue to the shipping company as soon as possible.
Customers should retain the original packaging and shipping materials until the matter has been resolved.
7. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
TORUN is not responsible for delivery problems caused by incorrect, incomplete, or outdated address information provided by the customer.
Additional shipping charges may apply if a shipment needs to be redirected or reshipped due to incorrect address information.
8. Customs and Import Requirements
For international shipments, customers may be required to provide additional information or documentation to local customs authorities.
Depending on the selected shipping method and destination, the customer may be responsible for customs duties, VAT, GST, import taxes, brokerage fees, or other local charges.
Customs clearance times are outside the control of TORUN and may affect delivery times.
9. Shipping Support
If you need assistance regarding your shipment, tracking information, delivery status, or shipping-related issues, please contact us at:
Email: info@torun.com.bd
When contacting TORUN regarding a shipment, please provide your order number, tracking number, and a description of the issue so that we can assist you more efficiently.
10. Policy Updates
TORUN may update this Shipping Policy from time to time to reflect changes in our shipping services, logistics partners, or business practices.
The latest version published on our website will apply to orders placed after the effective date.
TORUN
A brand of Guangzhou Oniban Electronic Engineering Co Ltd
TORUN - The Only Radio You Need