Effective Date: 29/07/2026
TORUN specializes in radio equipment, communication devices, electronic modules, DIY electronics, and related accessories.
Because many of our products require soldering, programming, electrical installation, or technical knowledge, please read this policy carefully before purchasing.
1. Return Eligibility
A return request may be approved only if:
The wrong item was shipped.
The item arrived damaged during shipping.
The product has a verified manufacturing defect upon arrival.
The product is unused, unmodified, and in its original condition.
Return requests must be submitted within 7 calendar days after delivery.
2. Return Requirements
To request a return, customers must provide:
Order number.
Description of the issue.
Clear photographs of the product.
Photos of the packaging.
Photos of the shipping label.
Additional information or testing results if requested by our technical support team.
Failure to provide sufficient information may delay or prevent approval of the return.
3. Non-Returnable Products
The following products are not eligible for return, refund, or exchange:
Products that have been soldered.
Products with burned components.
Products damaged by incorrect wiring.
Products damaged by reverse polarity.
Products damaged by excessive voltage or current.
Products damaged through improper installation.
Products modified, repaired, reprogrammed, or disassembled by the customer.
DIY electronic kits after assembly has begun.
Products showing signs of misuse, neglect, abuse, or accidental damage.
Products missing accessories, manuals, labels, or original packaging.
Clearance, liquidation, or final sale items unless defective upon arrival.
Electronic damage caused during installation or operation is considered customer-caused damage and is not covered under this policy.
4. Technical Products
Many TORUN products are intended for technically experienced users.
Customers are responsible for ensuring compatibility with their intended application before purchase.
TORUN cannot accept returns due to:
Compatibility issues.
Incorrect product selection.
Lack of technical knowledge.
Improper configuration.
Software or firmware installation errors.
5. Return Shipping Costs
If the return is approved because of:
Wrong product shipped by TORUN, or
Verified manufacturing defect,
TORUN will provide an appropriate solution, which may include replacement, refund, or reimbursement of reasonable return shipping costs.
For all other approved returns, including customer ordering mistakes or change of mind, the customer is responsible for all return shipping costs.
Original shipping charges are non-refundable unless required by applicable law.
6. Inspection
Every returned item will be inspected after arrival.
If inspection shows evidence of soldering, burning, electrical damage, physical modification, misuse, liquid damage, missing parts, or customer-caused damage, the return will be rejected.
7. Refunds
Approved refunds will be issued only after inspection of the returned item.
Refunds will be sent to the original PayPal account used for the purchase.
Depending on PayPal and your financial institution, refunds may require several business days to appear.
8. Lost or Damaged Shipments
If a shipment is lost or arrives damaged, customers should contact TORUN promptly.
Claims may require cooperation with the shipping carrier and submission of supporting documentation.
9. PayPal Disputes
Customers experiencing an issue are encouraged to contact TORUN before opening a PayPal dispute.
We are committed to resolving genuine problems quickly and fairly.
Opening a PayPal dispute does not prevent customers from communicating directly with us to reach a mutually acceptable solution.
10. Policy Updates
TORUN reserves the right to modify this policy at any time. Changes become effective immediately upon publication on our website and apply to future orders only.